Shipping & Delivery Policy
 

Herbaceutical Essential delivers orders within Jamaica and, where available, to international locations.
 

Local Delivery
 

• Delivery is available to locations across Jamaica.

• Delivery fees depend on the customer's location and will be provided at checkout or confirmed before delivery.

• Customers should provide a correct delivery address and contact number.

• Delivery times may vary depending on the location, order volume, and courier availability.
   

Order Processing
 

Orders are normally processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

 

Delivery Delays
 

 

Delivery times are estimates and may be affected by weather, traffic, public holidays, courier delays, or circumstances beyond our control.

If there is a significant delay with your order, we will contact you using the information provided with your order.
 

Incorrect Delivery Information
 

Customers are responsible for providing accurate delivery information. Additional delivery charges may apply if an order needs to be redelivered because incorrect or incomplete information was provided.
 

Damaged or Missing Orders
 

If your order arrives damaged, is missing an item, or you receive the wrong product, please contact us as soon as possible through our Contact Us page.

Please include your order number and photos where applicable so we can assist you.
 

International Orders
 

International shipping availability, delivery fees, and estimated delivery times will depend on the destination. Any applicable customs duties, taxes, or import fees are the responsibility of the customer.
 

Contact Us
 

If you have questions about your delivery, please contact Herbaceutical Essential through our Contact Us page.

We will do our best to ensure your order reaches you safely and on time.