Return & Refund Policy

 

At Herbaceutical Essential, we want you to be satisfied with your purchase. Please review our return and refund guidelines below.
 

Returns

 

Returns are accepted within 7 days of delivery if:

 

• You received the wrong product.

• Your product arrived damaged or defective.

• The product is significantly different from what was ordered.

Please contact us through our Contact Us page and provide your order number, a description of the issue, and photos if applicable.
 

Non-Returnable Products
 

For health, hygiene, and safety reasons, opened or used oils, soaps, and personal-care products cannot be returned, unless the product is defective or was sent incorrectly.
 

Refunds
 

Once your request is reviewed and approved, you may receive a refund, replacement, exchange, or store credit, depending on the situation.

Approved refunds will be sent to the original payment method. Processing time may vary depending on your bank or payment provider.
 

Return Shipping
 

If the return is because we sent the wrong product or the product arrived damaged or defective, Herbaceutical Essential will assist with the return or replacement.

For other approved returns, the customer may be responsible for return shipping costs.
 

Important

This policy does not affect any rights you may have under applicable Jamaican consumer protection laws.
 

Herbaceutical Essential

Jamaica